Kimseng Express
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Privacy Policy for Kimseng Express

At Kimseng Express, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our services, website, or mobile applications. By using our services, you agree to the terms outlined in this policy.

1. Information We Collect

When you use Kimseng Express services, we may collect the following types of information:

1.1 Personal Information

We collect personal data when you book tickets, contact customer support, or interact with our services. This may include:
✅ Full Name
✅ Contact Information (Phone Number, Email Address)
✅ Payment Details (when booking online)
✅ Identification Documents (if required for verification)

1.2 Non-Personal Information

We also collect non-personal data to improve our services, including:
✅ Device Information (IP Address, Browser Type, Operating System)
✅ Travel Preferences and Booking History
✅ Website Usage Data (Pages Visited, Clicks, Time Spent on Pages)

2. How We Use Your Information

Kimseng Express collects and uses your information for the following purposes:

📌 To Process Bookings & Payments – We use your personal details to confirm your reservations, process payments, and send booking confirmations.

📌 To Provide Customer Support – If you contact our support team, we may use your information to respond to inquiries and resolve issues.

📌 To Improve Our Services – We analyze usage patterns to enhance our routes, schedules, and overall customer experience.

📌 To Send Notifications & Promotions – With your consent, we may send updates about promotions, discounts, and service changes via email, SMS, or mobile app notifications.

📌 To Ensure Security & Prevent Fraud – We use data monitoring to protect against unauthorized transactions and fraudulent activities.

3. Data Protection & Security

At Kimseng Express, we implement strict security measures to safeguard your personal information:

🔒 Encryption & Secure Payment Processing – Online payments are processed through secure and encrypted payment gateways to protect your financial data.

🔒 Restricted Access – Only authorized personnel have access to sensitive customer information, ensuring privacy and data protection.

🔒 Regular System Updates – We continuously update our systems to prevent security breaches and protect against cyber threats.

🔒 Data Retention Policy – We only retain personal data for as long as necessary to fulfill legal, operational, and customer service requirements.

4. Sharing & Disclosure of Information

Kimseng Express does not sell or rent your personal data to third parties. However, we may share your information under the following circumstances:

✔ With Payment Providers – When processing transactions, we share payment details with trusted and secure payment service providers.

✔ With Legal Authorities – If required by law, we may disclose personal data to government agencies, regulatory authorities, or law enforcement.

✔ With Business Partners – In case of partnerships (such as travel agencies or booking platforms), we may share necessary data to facilitate ticket bookings and services.

5. Cookies & Tracking Technologies

Kimseng Express uses cookies and tracking technologies to enhance your online experience:

🍪 Essential Cookies – Necessary for booking, payments, and site functionality.

📊 Analytics Cookies – Help us analyze website traffic and improve services.

🎯 Marketing Cookies – Used to display relevant promotions and offers.

You can manage your cookie preferences in your browser settings.

6. Your Rights & Choices

You have control over your personal information, and we respect your rights, including:

✅ Access & Update – You can request access to your personal data or update your details by contacting our support team.

✅ Opt-Out of Marketing Communications – If you prefer not to receive promotional emails or messages, you can unsubscribe at any time.

✅ Data Deletion Requests – You may request that we delete your personal data, subject to legal or operational requirements.

✅ Cookie Preferences – You can adjust cookie settings to control data tracking on our website.

7. Changes to This Privacy Policy

Kimseng Express reserves the right to update or modify this Privacy Policy as needed. Any changes will be posted on our website with the updated effective date. We encourage customers to review this policy regularly.

8. Contact Us

If you have any questions about our Privacy Policy or how your data is handled, please contact us:

Contact Information:


For inquiries, bookings, or feedback, please contact us at: